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2,200 terminals converted / installed the new 4POS version. What are you waiting for?

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Author Topic: backoffice can`t open  (Read 3097 times)

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Dorothea

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  • Posts: 4
Re: backoffice can`t open
« Reply #15 on: October 02, 2017, 03:20:49 PM »

Hi,

A couple of weeks ago every time we tried to open the back office we would receive a message stating that stated that the version we were running on was outdated and required an update. We ran the latest update and when we tried to open the back office it asked for the voucher number. I put in the voucher number and was informed that the number was already used. I am not sure what we can do from here...Hope you can help  :) :'(
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Admin

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  • Posts: 392
Re: backoffice can`t open
« Reply #16 on: October 03, 2017, 02:13:46 PM »

Can never understand why the fact that customers have been duped by a supposed dealer now becomed the fault of the software.

If a backyard mechanic does a bad job on servicing a BMW, does the BMW now become a bad car?

The fact that the database is so big tells you that the customer is not doing dayends / monthends.

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Admin

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Re: backoffice can`t open
« Reply #17 on: October 03, 2017, 02:16:50 PM »

If your 4POS system is asking for a voucher number to register, it is obviously not the correct database.

Suggest you restore the backup & check all settings to point to the correct database.

We can assist - support contracts are fully in force now.
« Last Edit: October 07, 2017, 11:28:54 AM by Admin »
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