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Author Topic: POS not connecting to the back office  (Read 1621 times)

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dallas

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POS not connecting to the back office
« on: December 19, 2016, 04:22:15 PM »

Hi I shall appreciate it if anybody can point me in the right direction. Normally the server path \\Server\c\4POSServer showed on top of my 5POS devices - now it is only shows waiting..... All are connected to the domain controller and post as normal. I however can`t go into my accounts and also cant do cash-ups. Thanks
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Admin

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Re: POS not connecting to the back office
« Reply #1 on: December 20, 2016, 02:01:22 PM »

Networking issue - re-check all & open backoffice on the POS machines to see if it still allows you to open...

If not, start by going through all the basics as per our networking videos.
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dallas

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  • Posts: 2
Re: POS not connecting to the back office
« Reply #2 on: December 20, 2016, 03:38:21 PM »

Hi thanks for your reply. I got it right at last. It seems however I have conflicting drivers also on a new installation that was done 13/12/2016 and am I running out of time to get somebody WILLING and ABLE to assist. This is really a bad time of the year to struggle after a new server installation. Thanks again for your prompt reply
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Reier

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Re: POS not connecting to the back office
« Reply #3 on: December 10, 2017, 05:11:33 PM »

Hi, I'm having the same problem. I've checked the networking side of it and it seems to be in order. Is there anything else I can try?
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Admin

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Re: POS not connecting to the back office
« Reply #4 on: December 11, 2017, 08:41:18 PM »

We have added every possible eventuality in the 4POSManual.

We can only assist over Teamviewer to do exactly the same steps...

Costs are R800 per pc..
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