Payment reversal

[M Electrical]

We have instances where payments have been posted to the incorrect debtors accounts, in 4POS point of sale. How does one reverse this?

[Admin]

I think the most important part of the question is - do you have a responsible person doing this or does anyone just post willy-nilly?

Debtors payments cannot be reversed in the POS as it effect your business on that day. I suggest you create an "Unallocated Debtors" account & post your payments there if you are unsure!

Then in the 4POS BackOffice you can simply do a Debit Journal out of the "Unallocated Debtor" account to the correct debtor account.

[M Electrical]

This sounds simple enough - thank you