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News:

Just bought 4POS & your program shows expired?

New 4POS 17.12.7.12 version available...

Simple upgrade available from here :

https://www.filesanywhere.com/fs/v.aspx?v=8b72648f58636fbcaa69

Simply download & run (Close your 4POS programs first)

Author Topic: Error on running automatic upgrade  (Read 1097 times)

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Admin

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Error on running automatic upgrade
« on: June 06, 2017, 05:01:23 PM »

On some older versions - most likely 17.5.7.7 you may get an error when running the automatic upgrade or you might even find that the download never finishes.....

(some customers very suprised that it has been downloading for 2 days now..... :-X

Please End task on the 4POSbackoffice & either run c:\4posupgrade\4posexeupgrades.exe

or :

download & run from here :

http://www.4pos.co.za/support/index.php/topic,656.0.html

« Last Edit: June 07, 2017, 02:14:45 PM by Admin »
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MTheron

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Re: Error on running automatic upgrade
« Reply #1 on: June 08, 2017, 08:17:17 AM »

Hi,
I have tried running the upgrade, and then re-running it as per the instructions, but my backoffice still won't open properly.
On opening it spins at the login window for some time, and then I cannot input my userid and password.

I've downloaded and run the upgrade a few times now, and I can't figure out why it won't work.

Also I've noticed when opening the Controller now after the upgrade, the controller window does not come up, so I try to open it again, and the pc says that it is 'already running', but we can't see it.

Any advice greatly appreciated  :)
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Admin

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Re: Error on running automatic upgrade
« Reply #2 on: June 09, 2017, 05:58:01 AM »

No virus!

Tested by Kaspersky...

There are dll's in the upgrade & the Anti Virus programs pick that up as a threat...

Ensure you do not change the extract folder from c:\Temp4POS - critical!
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Admin

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Re: Error on running automatic upgrade
« Reply #3 on: June 09, 2017, 10:01:47 AM »

Just upgraded a customer that complained about the same.

On some of the Anti-virus programs, (Seems especially Microsoft Essentials) you need to go into the Anti-virus settings & disable Auto protect for 1 hour or till pc restarts.

Then run upgrade & then enable auto protect again.

Adding to this :

Now go into the settings & exclude the 4POS & 4POSServer folders! Or if you really want to - all the exe programs in those two folders...
« Last Edit: June 10, 2017, 02:20:32 AM by Admin »
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Admin

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Admin

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Re: Error on running automatic upgrade
« Reply #5 on: July 13, 2017, 03:41:15 AM »

Last note about Anti-virus blocking 4POS...

Found on AVG that once it has reported 4POS & specifically 4POSController as a virus, you need to go into the Quarantined files of AVG & remove 4POSController.exe from there otherwise you can upgrade the new version or even copy it manually!

This concludes this issue now once & for all.

« Last Edit: July 14, 2017, 04:11:08 PM by Admin »
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Admin

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4POS Controller disappearing...
« Reply #6 on: July 25, 2017, 06:17:55 PM »

Same issue as above...

Your anti-virus is picking up a false positive & then removed the c:\4POSServer\4POSController.exe program.

Go into your Anti-virus settings & disable the protection for an hour.

Now run the 4POSEXEUpgrades again.

Once completed, ensure you change the settings of your anti-virus to trust the 4POS & 4POSServer folders.

Depending on the Anti-virus, you might have to add an exception...
« Last Edit: July 25, 2017, 09:19:10 PM by Admin »
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Admin

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Re: Error on running automatic upgrade
« Reply #7 on: October 11, 2017, 12:21:47 PM »

Another issue :

Logged into a customer where "everything" disappeared. The clever tech had Microsoft Essentials & AVG installed on the same pc......

Not clever...

Microsoft essentials settings to allow / ignore 4POS :

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