4POS Support
4POS => 4POS FAQ's => Topic started by: Admin on May 03, 2018, 05:11:03 PM
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Please see the following links pertaining to our most frequently asked questions :
1. How to change your VAT % : http://www.4pos.co.za/support/index.php/topic,668.msg1478.html#msg1478
2. Dates in backoffice shows 2005 : http://www.4pos.co.za/support/index.php/topic,525.msg1165.html#msg1165
3. Dayend dates showing wrong dates or even in the future : http://www.4pos.co.za/support/index.php/topic,46.msg82.html#msg82
4. How to upgrade from any older version : http://www.4pos.co.za/support/index.php/topic,955.0.html
Watch here : https://youtu.be/BQbbfJns5bk
5. Done a monthend & your previous months info are gone : Sorry, no quick fix... You would have received an error when doing the monthend... & sadly you ignored it...
If it is for 1 month ago, costs are R950 with Teamviewer... More than 1 month - we will have to quote...
6. Want to load your 4POS on a different pc : Ensure you have upgraded to version 18.5.1 or later then open 4POSBackoffice & type your old 4POS voucher number...
Watch here : https://www.youtube.com/watch?v=5YJlTn-x0jY&index=5&list=PLEst5YWBTaV7hXVqmZr4w7CqbE74EBJRx
7. Need to do a Company name change : Ensure you have upgraded to version 18.5.1 or later
Watch here : https://www.youtube.com/watch?v=0P4Fo0ffwjQ&list=PLEst5YWBTaV7hXVqmZr4w7CqbE74EBJRx&index=5
8. NEW - Customers upgrading from OLDER versions : http://www.4pos.co.za/support/index.php/topic,955.0.html (See last post on that Topic page)
9. The 4POS Manual is PART of the installation but you can download an updated manual here : http://192.169.255.209/4POSUpdate/4pos4sql/4POS4CleverDummies.chm
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Doing a Windows "Repair" on your 4POS.
It is critical that you have a backup to do this option!
1. Go into control Panel - programs & Features
2. Click on 4POS & select repair
3. 4POS will now be reset to a "Demo" version
4. Open 4POSBackOffice register LATER!
5. Under utilities, restore your LATEST 4POSBackup (Master password explained in the 4POS Manual!)
6. Reopen 4POSBackoffice & Check your data!
7. Open 4POSController
8. Do an Update POS - Update all from your 4POSBackoffice
9. Open 4POSScan / 4POSTouch
Ps. If you have missing sales transactions, they can be retrieved from c:\4posserver\data\Server or any of the POS folders. Suggest you ask a qualified 4POS Tech to assist. (obviously not for free)
Also, ALL backoffice price changes, settings, Customer & Supplier info that you have done SINCE the backup will have to be redone!
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Windows updates causes the following issue :
When Windows does it upgrades, it often changes the Advanced network settings :
Control Panel\All Control Panel Items\Network and Sharing Center\Advanced sharing settings
Must be set to :
Turn off password protected sharing...