Our support team consists of 50 specialists. But you are entitled to your opinion...
No support? No free support to a customer that bought a system in September 2019 & now 9 months later messed up & demands free support.
In fact even attempts to blackmails us : Brad, get hold of a senior manager at Makro and insist on a refund of all 4POS equipment or software,
I will proceed to mention the service received on all social media platforms. I will also report it to Steven Botha, who is an area manager at Massmart. I will not let this go.
Poor support on a system that cannot function without support,
I will not leave tis here.
Regards,
Telephone recording of us offering to help for free also available. Now, put that in your pipe & smoke it! From: Support - 4POS
Sent: Monday, 08 June 2020 14:35
As explained in the manual & on website, you require a licence for every pc that connects to the 4POS Database.
W.r.t. the name difference – as explained telephonically, a name change was done – so registered on our cloud server & then a previous backup restored. Hence the difference in the database & registered names.
As explained in the manual a restore can be run even if the backoffice does not open.
From: Support - 4POS
Sent: Monday, 8 June 2020 12:16
Subject: FW: Error message
Throughout the lockdown :From: Leon Freeman
Sent: Thursday, April 16, 2020 2:27 PM
To: 'Support - 4POS'
Subject: RE: Error message
Hi There,
Yes, FM is financial manager. I had him start using the system on my PC yesterday, and he changed the company name, and now I get the below mentioned error message.
It says I must change the name back, but it does not open the application for me to do so.
See below and advise.
Also, the PC’s are all on a LAN, so must I still have various licenses if the my PC serves as the server. Can they not just remote login into my PC?
Regards,
From: Support - 4POS
Sent: Wednesday, 15 April 2020 10:42
Subject: RE: Error message
I take it FM stands for Financial Manager?
You need a 4POS voucher per pc, then you need to link / network the pc’s so the other pc can access the database…
You can use the installer you used to install the PC I worked on the other day…
Video available here :
https://www.youtube.com/user/4POSSoftware From: Leon Freeman
Sent: Tuesday, April 14, 2020 8:00 AM
To: 'Support - 4POS'
Subject: RE: Error message
Good morning,
I want to load the program on my FM’s pc. Can you please explain how to go about that.
The software that I originally bought seems to be outdated, and the upgrade I downloaded doesn’t run.
I am sure I’m missing something small again.
Regards,
From: Support - 4POS
Sent: Monday, 13 April 2020 10:23
Subject: RE: Error message
Welcome…
From: Leon Freeman
Sent: Monday, April 13, 2020 8:38 AM
To: 'Support - 4POS'
Subject: RE: Error message
Good morning,
I now feel a little bit stupid. Thank you for the great service. Have a great day.
Regards,
This was on 4PAY :From: Support - 4POS
Sent: Saturday, 11 April 2020 10:28
Subject: RE: Error message
Fixed…
Regional settings was not set correctly…
Enjoy…
From: Leon Freeman
Sent: Saturday, April 11, 2020 9:38 AM
To: 'Support - 4POS'
Subject: Error message
I get the below mentioned error message when trying to edit information.
Please advise.
Teamviewer details: User 1 167 540 650
Regards,