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News:

4POS voucher numbers now activated online only! No more sms options. No more CD keys. No exceptions.

If you have installed 4POS & it prompts you for a CD key - you need to download & install the NEW 4POS version. CD keys are no longer used or supported & NO, we cannot make exceptions....

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 1 
 on: October 20, 2018, 09:09:51 AM 
Started by Domino - Last post by After7
Hi I have started with 4pos new version and I get an error 91'" cannot open database "Waitron "request by login

 2 
 on: October 17, 2018, 02:36:39 PM 
Started by 4pos - Last post by Admin
Effectively with the new 4POS, you will "move" the voucher / registration to the new pc & then simply change the company name in General parameters...

The "move" is explained here :

http://www.4pos.co.za/support/index.php/topic,932.msg2255.html#msg2255

 3 
 on: October 16, 2018, 01:43:29 PM 
Started by Admin - Last post by Admin
Teamviewer chat transcript for a PAID Teamviewer session :


Support4POS (12:23 PM):
Are you there?
@Scrapbooking (12:23 PM):
yes
Support4POS (12:24 PM):
Let me show you how the error happens...
So, 4POS is saying that the controller version is different from backoffice....
Let check
Lets...
4POSBackoffice dated 12/10/2018
4POSController dated 05/02/2018
That is the issue!
Now, go to 4POSUpgrade & run 4POSSqlEXEUpgrades.exe while all 4POS programs are closed
No 4POS programs...
Clearly states that do not change the folder....
BUT, yours is showing c:\cd4pos....
Now, test
As you can see all working...
Anything else?
@Scrapbooking (12:32 PM):
i can not befieve it, i think get so upset and angry that i miss read and did not pay attention.
Support4POS (12:32 PM):
I think it is a trust issue....
Customers think we do it on purpose to make it difficult & as you can see - very simple
@Scrapbooking (12:34 PM):
Thanks, think I will be able to update sales
Support4POS (12:34 PM):
Yes...
Doing some cleaning up...
Support4POS (12:47 PM):
Oops - your database has been wiped out...

You did a repair or reinstall?
@Scrapbooking (12:48 PM):
did a repair
Support4POS (12:48 PM):
What was the last date that everything worked?
Looks like the 5th of October?
@Scrapbooking (12:50 PM):
that correct and on the 8th in the morning i was promped to do the update
Support4POS (12:50 PM):
ok - lets recover the backup
No backups on the 5th
Trying the first backup on the 13th...
@Scrapbooking (12:52 PM):
no last was the 29 sept the rest i am not sure
Support4POS (12:52 PM):
Lets see the 13th first
@Scrapbooking (12:52 PM):
ok
Support4POS (12:52 PM):
23 months in that backup...
So on the 13th already reloaded / wiped the database - showing 4pos demo...
Lets try the 29th...
Support4POS (12:59 PM):
No data showing for the 29th backup
This backups was done AFTER monthend
Trying 26th...
Support4POS (01:14 PM):
Ok, so the backup on the 26th is ok
Transactions for the 27th & 29 is there so we can recoveer them
Can we do it as 1 dayend?
@Scrapbooking (01:14 PM):
thanks, yes
Support4POS (01:14 PM):
1 sec
Support4POS (01:18 PM):
Your backup folder does not exist as shown on screen - that is why no backups are done automatically!
Do not change the folder...
backup has been set to F: but no F: drive on your pc....
Changing to c:\4pos...
Support4POS (01:24 PM):
Ok - all transactions recovered, backup fixed & monthend done...
Now recovering transactions for October
Support4POS (01:31 PM):
All done
Transactions up the 5th recovered & dayend done.
You need to capture invoices from the 5th.
Bear in mind that all products created, price changes done etc since the 26th (Backup recovered) will need to be re-done
@Scrapbooking (01:32 PM):
thank you,
Ok got that, just to be clear i have to do a back up to external say once a week just to be safe
Support4POS (01:34 PM):
Yes, you can do that manually by copying c:\4pos\backup to your external drive
ok?
@Scrapbooking (01:35 PM):
ok will do so and in future I wil READ AND RE READ the file description, and not ASUME that it is correct in the first place
Support4POS (01:35 PM):
:-)
last suggestion - when you have an issue - relax & dont start doing all sorts of steps...
Enjoy!

teamviewer session Ended 13h37

 4 
 on: October 13, 2018, 10:33:21 AM 
Started by Admin - Last post by Admin
https://www.youtube.com/watch?v=hYegFg7i4os

 5 
 on: October 13, 2018, 10:33:00 AM 
Started by Admin - Last post by Admin
As stated on many topics...

1. Which update / upgrade did you do?
2. The 4POS Upgrades does not "TOUCH" the database!
3. Restore functionality is part of 4POS

Welcome to email us on support@4pos.co.za

 6 
 on: October 13, 2018, 10:32:32 AM 
Started by Admin - Last post by Admin
https://www.youtube.com/watch?v=cQGIqHRgPSw

 7 
 on: October 13, 2018, 10:32:04 AM 
Started by Admin - Last post by Admin
https://www.youtube.com/watch?v=BXBwuAlhRH0


 8 
 on: October 12, 2018, 10:12:50 PM 
Started by Admin - Last post by Juna
To whom it may concern
My system failed and I was prompted to upgrade to the latest update.  After installation, all of my open tables are missing. I need urgent assistance if possible as I cannot cash out my customers

Kind regards,

Juna Niemann

 9 
 on: October 12, 2018, 01:39:17 PM 
Started by Admin - Last post by Admin
My latest toy - voice recording!

Should have done this years ago!

www.4pos.co.za/Software/4POSSupport1.mp3

4POS Support case #1.

Threats etc all just to get free support!

Facts :

1. Did a "move" on 4POS Software.
2. Did not confirm the move.
3. Reloaded 4POS Software - demo version.
4. Most likely restored the backup from 2nd pc & then received a "Piracy" message.
5. Expect support on Whatsapp with NO support contract
6. Sends wrong voucher number so no way of determining who, what, when...
7. Then of course - blackmail - if you do not do free support then ...

Simply put - totally unreasonable!

Download a Free Trial now on www.4pos.co.za or visit our extensive knowledgebase on www.4pos.co.za/support

 10 
 on: October 11, 2018, 05:16:48 PM 
Started by Admin - Last post by Admin
4POS Version 18.10.2

Release dd 11/10/2018

Bug fix uploaded for error on GRV.....

1. Gp% included whilst doing GRV (GRV Template must be modified)
2. Notes on Stock Item added
3. GRV now shows notes added in #2 here...
4. Negative Deposit report shows all warehouse or only selected...
5. Deposit transfeer wizard between warehouses fixed.
6. Changes made in controller to accommodate airtime sales when "Quick Cashup" selected.
7. Changes made to 4POSTouch for customers using scale items with weights & at the same time using Touch buttons.
8. 4POSTouch - finalise a sale error on accounts when printing before the finalisation total.
9. Product performance by Promotion added
10. Declaration report fixed not to include Account sales in total.
11. 4POSScan pole display now closes on exit.

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