4POS Support

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Email support@4pos.co.za or skype support4pos.

Telephone support only available to maintenance contract holders

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 on: November 12, 2018, 06:21:11 PM 
Started by Admin - Last post by Admin
Some install demos to assist...



 on: November 08, 2018, 07:28:47 PM 
Started by RAMZZ - Last post by Admin
The barcode that you have created in the 4POSBackoffice is different from the barcode you are scanning in 4POSScan


Most likely you disabled the barcode of the item in Backoffice?

 on: November 08, 2018, 01:47:45 PM 
Started by RAMZZ - Last post by GroupENZO
Having issues with usb scanner. Working fine in word, but when scanning in 4pos it scans directly to search in bottom left corner. Also doing F1 it scans code but does not display item.

Must be a setting we modified somewhere ... but where ?

Any assistance would be much appreciated

 on: November 08, 2018, 10:01:44 AM 
Started by Admin - Last post by morne melkbos
what margins to use with old epson tm88ii printer on generic drivers. it only gives me a4 a3 etc settings. it does not print correctly

 on: October 31, 2018, 05:52:04 PM 
Started by Admin - Last post by Admin
Version 18.11.1

4POS Promotion changes done - Thank you Werner!

1. 4POS Promotions now shows you the List Cost & GP% for the standard & promotional pricing. Allows you to ensure that you still make a profit!
2. 4POS Promotion report added to show the GP% for a specific promotion that you ran - the sales figures & GP% achieved...
3. 4POSUpgrades now fully automated - no more selecting the wrong folder path & fights fights fights... (Sometimes we do listen......)
4. GRV pack size column increased
5. Stock item includes a "NOTES" column (255 characters) that you can use to highlight upcoming promotions from the suppliers or any other reminder...
6. These "NOTES" to appear on GRV screen & Order processing as well...
7. 4POS Name change emailer improved to retry 5 times for slow internet users...
8. 4POSBackOffice now will fix the regional settings automatically w.r.t. decimal point & digit grouping symbol...
9. 4POSInstaller now uses 4POSSql SP4 for NEW Win10 pc's - the previous version for sql did not work on brand new WIN10 pc's...
10. History of stock items fixed - weekly sales is now calculated based on dates ...
11. MAJOR fix : When doing a GRV on 1 pc - the database will be locked & other pc's not able to do Stock edits... Also errors on 4POSController due to this...
12. 4POSEnterprise - Inter Branch Stock transfer from 4POSScan fixed.
13. 4POSTouch fixed with cooking messages with MORE than 255 characters...
14. 4POSScan - total qty on receipt fixed w.r.t. weighed items. Any fraction items will now be counted as 1 & not as the weight.
15. Bill of materials will now test for circular reference - tot to bottle & bottle to tot...
16. 4POS Learning mode fixed for shrink items...
17. MAJOR fix : GRV's now also cater for GP% on screen - need to change your GRV Templates to incorporate it.
18. GRV templates can now be renamed & newly created...

Wow - many more small parts... Enjoy!

 on: October 24, 2018, 11:01:30 AM 
Started by Admin - Last post by Admin
Name : elsie
Email : sales.vredehiring@gmail.com

Support4POS (Me)
4POS voucher number?

I have ask for support on the system as my system have crash you have send me unlock of the program but does not work I try to load it again also the move option no result please help me on team viewer no need to load  back up want just the program to run  voucher nr 3750825582

Support4POS (Me)
1 sec

9.73KB png

what must I do now must I download

Support4POS (Me)
You registered 4POS in November 2017
You are welcome to download & install on a different pc & then register.
If you need us to get involved the costs are R800

I already paid 800 for the package have not use it only loaded it and then the computer crash have new computer and want to load it again I have 3 times to load it on this package why do I have to pay another 800 rand why is there support???

Support4POS (Me)
There is only free support for 30 days of purchase

In other words must give it back to Makro and ask my money back or get new one you did not make me aware of it.

Support4POS (Me)
Do not understand why you make false statements
As shown - you have registered the 4POS before in Nov '17
No refunds from us or Makro

I will  I have ask for assistance from January already  nothing.  Can I put you on facebook and hallo peter to report no assistance

Support4POS (Me)
Good luck
We will also post your details on our website

 on: October 23, 2018, 06:08:38 AM 
Started by Domino - Last post by Admin
Please always quote the version of the 4POS you are using...

Please email to support@4pos.co.za

Also critical is whether this is on your main (Server) pc or a second third pc which will indicate some problem with your sharing on the network...

 on: October 20, 2018, 09:09:51 AM 
Started by Domino - Last post by After7
Hi I have started with 4pos new version and I get an error 91'" cannot open database "Waitron "request by login

 on: October 17, 2018, 02:36:39 PM 
Started by 4pos - Last post by Admin
Effectively with the new 4POS, you will "move" the voucher / registration to the new pc & then simply change the company name in General parameters...

The "move" is explained here :


 on: October 16, 2018, 01:43:29 PM 
Started by Admin - Last post by Admin
Teamviewer chat transcript for a PAID Teamviewer session :

Support4POS (12:23 PM):
Are you there?
@Scrapbooking (12:23 PM):
Support4POS (12:24 PM):
Let me show you how the error happens...
So, 4POS is saying that the controller version is different from backoffice....
Let check
4POSBackoffice dated 12/10/2018
4POSController dated 05/02/2018
That is the issue!
Now, go to 4POSUpgrade & run 4POSSqlEXEUpgrades.exe while all 4POS programs are closed
No 4POS programs...
Clearly states that do not change the folder....
BUT, yours is showing c:\cd4pos....
Now, test
As you can see all working...
Anything else?
@Scrapbooking (12:32 PM):
i can not befieve it, i think get so upset and angry that i miss read and did not pay attention.
Support4POS (12:32 PM):
I think it is a trust issue....
Customers think we do it on purpose to make it difficult & as you can see - very simple
@Scrapbooking (12:34 PM):
Thanks, think I will be able to update sales
Support4POS (12:34 PM):
Doing some cleaning up...
Support4POS (12:47 PM):
Oops - your database has been wiped out...

You did a repair or reinstall?
@Scrapbooking (12:48 PM):
did a repair
Support4POS (12:48 PM):
What was the last date that everything worked?
Looks like the 5th of October?
@Scrapbooking (12:50 PM):
that correct and on the 8th in the morning i was promped to do the update
Support4POS (12:50 PM):
ok - lets recover the backup
No backups on the 5th
Trying the first backup on the 13th...
@Scrapbooking (12:52 PM):
no last was the 29 sept the rest i am not sure
Support4POS (12:52 PM):
Lets see the 13th first
@Scrapbooking (12:52 PM):
Support4POS (12:52 PM):
23 months in that backup...
So on the 13th already reloaded / wiped the database - showing 4pos demo...
Lets try the 29th...
Support4POS (12:59 PM):
No data showing for the 29th backup
This backups was done AFTER monthend
Trying 26th...
Support4POS (01:14 PM):
Ok, so the backup on the 26th is ok
Transactions for the 27th & 29 is there so we can recoveer them
Can we do it as 1 dayend?
@Scrapbooking (01:14 PM):
thanks, yes
Support4POS (01:14 PM):
1 sec
Support4POS (01:18 PM):
Your backup folder does not exist as shown on screen - that is why no backups are done automatically!
Do not change the folder...
backup has been set to F: but no F: drive on your pc....
Changing to c:\4pos...
Support4POS (01:24 PM):
Ok - all transactions recovered, backup fixed & monthend done...
Now recovering transactions for October
Support4POS (01:31 PM):
All done
Transactions up the 5th recovered & dayend done.
You need to capture invoices from the 5th.
Bear in mind that all products created, price changes done etc since the 26th (Backup recovered) will need to be re-done
@Scrapbooking (01:32 PM):
thank you,
Ok got that, just to be clear i have to do a back up to external say once a week just to be safe
Support4POS (01:34 PM):
Yes, you can do that manually by copying c:\4pos\backup to your external drive
@Scrapbooking (01:35 PM):
ok will do so and in future I wil READ AND RE READ the file description, and not ASUME that it is correct in the first place
Support4POS (01:35 PM):
last suggestion - when you have an issue - relax & dont start doing all sorts of steps...

teamviewer session Ended 13h37

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