4POS Support

4POS Hardware & Related Questions => General Discussion => Topic started by: dallas on December 19, 2016, 04:22:15 PM

Title: POS not connecting to the back office
Post by: dallas on December 19, 2016, 04:22:15 PM

Hi I shall appreciate it if anybody can point me in the right direction. Normally the server path \\Server\c\4POSServer showed on top of my 5POS devices - now it is only shows waiting..... All are connected to the domain controller and post as normal. I however can`t go into my accounts and also cant do cash-ups. Thanks

Title: Re: POS not connecting to the back office
Post by: Admin on December 20, 2016, 02:01:22 PM

Networking issue - re-check all & open backoffice on the POS machines to see if it still allows you to open...

If not, start by going through all the basics as per our networking videos.

Title: Re: POS not connecting to the back office
Post by: dallas on December 20, 2016, 03:38:21 PM

Hi thanks for your reply. I got it right at last. It seems however I have conflicting drivers also on a new installation that was done 13/12/2016 and am I running out of time to get somebody WILLING and ABLE to assist. This is really a bad time of the year to struggle after a new server installation. Thanks again for your prompt reply

Title: Re: POS not connecting to the back office
Post by: Reier on December 10, 2017, 05:11:33 PM

Hi, I'm having the same problem. I've checked the networking side of it and it seems to be in order. Is there anything else I can try?

Title: Re: POS not connecting to the back office
Post by: Admin on December 11, 2017, 08:41:18 PM

We have added every possible eventuality in the 4POSManual.

We can only assist over Teamviewer to do exactly the same steps...

Costs are R800 per pc..

Title: Re: POS not connecting to the back office
Post by: Admin on January 14, 2019, 02:17:05 PM

A liquor store owner with multiple 4POS systems running over a VPN (Virtual Private Network)