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Author Topic: Loyalty points & vouchers!  (Read 4650 times)

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David

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Loyalty points & vouchers!
« on: September 25, 2014, 01:56:23 PM »

HI

Is there away i can do  Loyalty points & vouchers!
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Admin

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Re: Loyalty points & vouchers!
« Reply #1 on: September 25, 2014, 03:41:28 PM »

You can create vouchers as "Deposits" on the system.

When you sell it to a customer, you will do a reversal as a deposit is naturally negative.

When they then redeem the voucher, it will be as a credit on the bill.

Loyalty - Not even PnP can get it right - so all you clever people - give us some ideas.

The issue is this :

1. Points needs to be assigned to each product. - problem : If a customer has 15,000+ items - how often will he need to go & check these points? A Wizard - like our re-order wizard will be the only way.
2. How will the points be awarded? Will it be a flat qty of points per sales & what value will these points have? R1 for every 1,000 points? or 100?
3. If a product is on promotion - how is the points affected?
4. If you are selling on a different sales channel - ditto.
5. If a product is sold as part of a bundle (Family deal consisting of Maize meal, sugar, coffee, coke) how is the points of individual items affected?

With 18,000+ customers & all the different rules of business - we would like to develop a system to cater for all - not just a few.
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Admin

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Re: Loyalty points & vouchers!
« Reply #2 on: March 13, 2016, 10:14:25 AM »

Almost 2 years later & we are ready for some new development...

As you might know, 4POS does customer loyalty in the following way :

1. Create a new sales channel for eg. VIP customers.
2. Set the percentages for this sales channel under the pricing group rules.
2. Create a debtor & assign this sales channel to that debtor. This could be a group account EG. Pensioners or Schools or...
3. Ensure this customer's terms are marked as COD to enforce cash sales only.
4. Do the sale & then press F6 - account sales to activate the new channel pricing.

Easy & brilliant.

We welcome inputs from you to ascertain whether it is viable to develop a point system or is this sufficient.

What we need to consider is the following :

1. Web based or in store only?
2. Points / percentages should be linked to the costs & selling. No point in cutting your bottom line.
3. From what amount of sales should the points be applicable.
4. Points to be shown on the till slip.
5. How to redeem - as a discount / value voucher?
6. How must promotions on these products effect the points? Or, promotion items do not have points?
7. How to identify the customer - Cell number / card / bio metrics (Fingerprint)?
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bernard

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Re: Loyalty points & vouchers!
« Reply #3 on: October 20, 2017, 05:45:49 PM »

Carwash scenario. After x carwashes customer gets the next one free
Have to accumulate and store the number of carwashes per customer.
Found a solution. Add 1 cent to customer's account payment. When balance shows 7 cents customer gets 8th carwash for free
« Last Edit: October 21, 2017, 04:20:39 PM by bernard »
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Admin

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Re: Loyalty points & vouchers!
« Reply #4 on: December 08, 2018, 01:02:27 PM »

We have developed a 4POSLoyalty system with the following features :

1. Ability to register the customer from the 4POSScan or 4POSTouch system
2. Ability to sms the download link for 4POSLoyalty to the customer.
3. Customer can then complete their registration from the app.
4. Business owners can then load their specials onto the backend of the app (Cloudbased) as well as prices offered & period of promotions. (In 4POS it will also be done as a promotion, so no further intervention      required).
5. All customers that open the 4POSLoyalty app will then be able to view specials & prices offered for the period.


The cost of the 4POSLoyalty system will be charged in advance at R399 per month - irrespective of the number of registered customers.

Ps. Customers can register at multiple stores & will be able to view all ACTIVE promotions from all Businesses that use the 4POSLoyalty system.

Eg. From Roots, Kekkel & Kraai, Happy's Liquor store etc.
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