4POS Conversion from ANY 4POS version

[Admin]

Our new 4POS installer - allows an upgrade from ANY 4POS version.

Simply download & install the NEW installer on the original server pc & it will convert your database from the old to the new automatically.

If you are using a NEW server pc - one that doesn't have a 4POS installed previously
(or "LOST" your database OR want to restore from a OLD backup) :

1. Download & install the new CD4POS.
2. Ensure 4POSBackoffice opens up as normal - click on register later.
3. Create a folder c:\4possupport\mdb
4. Copy ALL your old MDB files to that folder. (Including the month files!)
5. Open the 4POSBackoffice.exe again - it will now convert the old mdb files to the MsSql database.
6. Once completed, Open the 4POSBackoffice & enjoy...

Simple...

Youtube video :

https://youtu.be/BQbbfJns5bk

[denvin]

Hi
I need your assistance .I recently installed version16.10 and received a message when i open back office that version has expired .i download the new version 18. but everytime i put in the voucher number i receive a email to confirm to move license to new PC.I confirmed 5 times already and still cant open my back office pleas i need assistance .

[Admin]

It is critical that you run version 18.6.4 or later

We are not developing on any other version anymore. The "move" issue has been resolved months ago.

[Admin]

Wow!

What a mission to convert right?

Not true! Every customer we assist with the conversion makes the same basic mistakes!

Steps now in words seeing that customers simply don't watch the step by step video that we made :

1. Ensure you are running Windows 7 Service pack or better - meaning Windows 8, Windows 10 - any Versions...
2. If you are running Windows 7 :
2.1. Go into your control panel & click on System. If it states Windows 7 but NOT Service Pack 1 - you need to update your Windows
2.2. In the Control panel - Click on Windows update & do the updates! Even if it installs updates, go back & check if it states Services pack 1 - if not - click update again!
2.3. On some PC's you need to do this a few times - call Bill Gates & tell him it is a stupid idea - not us....

3. Now finally, once you have the latest Windows update - run the CD4POS.exe you have downloaded.
4. This will run smoothly & also might restart your pc - if so, restart & run it again unitil 4POS is installed!
5. Now open the 4POSBackoffice & ensure the conversion of Microsoft Access to Microsoft Sql completes.
6. If ANY errors pop up - NO, we cannot just know what the issue is - on some databases it is passwords, corruption, missing / faulty tables / duplicate records etc etc. We don't KNOW....
7. Well you are one of the lucky ones that get to pay us a measly R800 to sort out your database. & NO, we didn't design it that way to make some money - trust us - we have better things to do!
   (On some PC's we have to copy the database to our PC's because you don't have Microsoft Access or many other possibilities!)

8. Lastly - once you have installed, converted & got your 4POSBackoffice open - Check your data!!!!

In quite a few cases, we assisted through all the steps only to find customers in their wisdom has copied OLD data back - some from December 2017! Now, of course "someone" must have done that...

Lastly - come on people, where did the kindness go? What is all this aggression about?

Want to complain - call your mother - she will be kind enough to listen - we are only here to help with 4POS ....

Obviously a very frustrated Admin.....

[sasol pour-a-petrolie]

Hi there!
I am busy with new upgrade
Went through the whole process
Now computer is saying we must get Windows 7 service pack 1
Went to my computer properties, checked that we do have Windows 7 service pack 1
And we do have
Still did all the updates aswell, and restarted conputer
But it keep on saying we need to update our Windows?
Any help on this?

[Tiaan Reitz]

HI

I have done the latest upgrade and since then my 2 tills keep printing the same cashup totals at the end off every day. the domain controller also does not clear and i cannot run a day end. I have run utilities/ fix POS/declaration link in back office and can then do a day end  ( it shows nothing in this day end report, empty) but the totals remain the same on the tills when i run cashup. when I do a x reading it shows the correct amount but when i cashup its still the old( wrong) total. how do you clear/reset the till? where is the database on the till and can it be cleared or reset or what should I do?

[Admin]

First question would be did you install version 18.6.4 on the tills?

Might be that your POS machines still point to the old database...

Any other "guesses" we cant do other than to login.

Currently 900 customers are running / have converted to the sql version since January 2018.

Support contract holders get the support - others have to pay for a teamviewer session...

[Admin]

On the whole Windows 7 service pack 1 scenario :

If Microsoft Sql server 2012 cannot install, it will not create the database.

Suggest you click on Windows update either way & ensure there are NO other updates that has not been done....

Sometime you have to do this a couple of times as our youtube video explains...

[Admin]

More than 1,000 customers running on version 18.6.4

[NNT Trading Enterprise]

Hi , can I please get the link for upgrading to version 18.7

[Admin]

It is not such a simple answer.

If you are running any version before 18.4, you need to download the new installer, do the conversion to the sql database & then upgrade...

If you are already running version 18.4 or higher, download the upgrade....

[Absolute]

Hi , can I please get the link for upgrading to version 18.7

I wonder if this post is related to what has happened to me.

Last week, I saw that version 18.7.1 was out and downloaded the file twice as once it installed, it showed still as version  18.6.4.  Gave it a week as maybe the download file wasnt updated and downloaded it again today and installed.  Its still showing as version 18.6.4 on my side.

[Admin]

There is 2 two parts to the issue :

1. The 4POS Installer - which is currently version 18.6.4
2. The 4POS Upgrades - in fact 4POSSqlExeUpgrades.exe - Version 18.8.1 will be released by Wednesday the 1st of August ...

[Juna]

To whom it may concern
My system failed and I was prompted to upgrade to the latest update.  After installation, all of my open tables are missing. I need urgent assistance if possible as I cannot cash out my customers

Kind regards,

Juna Niemann

[Admin]

As stated on many topics...

1. Which update / upgrade did you do?
2. The 4POS Upgrades does not "TOUCH" the database!
3. Restore functionality is part of 4POS

Welcome to email us on support@4pos.co.za