4POS Support

4POS => 4POS FAQ's => Topic started by: Kekkel & Kraai Eersteriver on June 21, 2011, 04:34:12 PM

Title: error when checking debtors statements!!
Post by: Kekkel & Kraai Eersteriver on June 21, 2011, 04:34:12 PM

Im getting this error on some of my debtors accounts when i go to check there statements.[]Aging does not match total balance!R20576.8233. [/b](But on the statement outstanding balance =R20576.95)

Title: Re: error when checking debtors statements!!
Post by: Admin on June 22, 2011, 09:21:19 PM

Rui, this comes in when your ageing on your debtors do not match the actual balance on a debtor. We have now enabled the debtors ageing for you, so simply click on the ageing & correct the balance/s that are incorrect. Please ensure that you do a Debtors recon on those accounts to ensure you don't miss anything!

Title: Re: error when checking debtors statements!!
Post by: Admin on October 16, 2016, 06:39:24 AM

Good day

Could I please ask for your assistance to the following problem,

"Aging does not match with total Balance!" When I try to disable this customer from point of sale it gives me this error.


Kind Regards,
 
Dalton Viviers

Answer :

Hi

Somewhere your debtors balance went out of sync.

The message is that the balance on the statement does not balance with the ageing of the account.

View the statement & adjust the ageing accordingly.

Eg. Let's say the statement total is R100, ensure that the ageing (current + 30days + 60days + 90days + 120days) add up to R100. if not - change it on the screen.