4POS Support

4POS => 4POS FAQ's => Topic started by: OckertKim on August 27, 2011, 06:53:48 PM

Title: Problem with 4AIR on 4POS
Post by: OckertKim on August 27, 2011, 06:53:48 PM

I have a problem where when I try to sell airtime the POS reports no stock, but when I take a report on back office it reports ample stock.
Also when canceling a 4AIR sale before prossesing it the airtime voucher is not returned to stock on the server.

Title: Re: Problem with 4AIR on 4POS
Post by: Admin on August 27, 2011, 10:22:00 PM

Please give me a call on Monday to log into your system & have a look at your stock figures.

In 4POS, the stock is only deducted once the sale is completed & the voucher produced. You can obviously not "Reverse" an airtime invoice.

Therefore, there is no "Putting back into stock" of the airtime voucher.

markus

Title: Re: Problem with 4AIR on 4POS
Post by: OckertKim on August 28, 2011, 10:59:24 AM

Agreed, but it should be possible to void the line "sale" before prossesing it and then not have the voucher deduted from stock.
The problem has now also escalated and seems no longer to be limeted to airtime stock.  Other stock are dropping off the system
from the POS point of view and showing obviously wrong levels.

Title: Re: Problem with 4AIR on 4POS
Post by: krielm on March 11, 2020, 11:23:42 AM

Hi

I recently registered for 4Air I have paid an amount in the account but my products is not loaded on to my system. Please help

Title: Re: Problem with 4AIR on 4POS
Post by: zappers on May 10, 2020, 10:34:31 PM

Hi, My printer messed up when printing an airtime pin number. When I choose to reprint the transaction the airtime pin code slip no longer reprints. How can I reprint the pin code now?

Title: Re: Problem with 4AIR on 4POS
Post by: Admin on May 19, 2020, 05:10:45 AM

It is not a problem but rather a feature...

Immediately after the sale it can be reprinted with Ctrl-P

Cannot be reprint from the reprint transactions...

Imagine how many pins can be hijacked if that was allowed...