4POS Support

4POS => 4POS FAQ's => Topic started by: Admin on January 11, 2011, 01:21:04 PM

Title: One of our clients has a problem where the 4pos makes the pc stop responding.
Post by: Admin on January 11, 2011, 01:21:04 PM

Only after restarting the pc can they continue using 4pos. They tell me that its only when they try to use 4 pos

Have you ever experienced this problem and if you have could you share some of the solutions to this problem

Kind regards
Jordan

Title: Re: One of our clients has a problem where the 4pos makes the pc stop responding.
Post by: Admin on January 11, 2011, 01:22:21 PM

It doesn’t make sense. When they say it stops responding - does the machine hang? – When they press Num lock – does it go on & off? If not, it could be the actual machine.

I had a customer in December that complained about the same scenario & on investigation we found that it was their Epson monitoring software that popped up. This program will then have “Focus” & whatever you scan in 4POS is ignored due to the fact that the 4POSScan window is not active.

On removing this software – the problem was resolved!

Hope it helps!

markus