4POS Support

4POS => 4POS FAQ's => Topic started by: HighlandCoffee on August 29, 2016, 10:05:56 AM

Title: Domain Controller keeps crashing with 'Run Time Error 9'
Post by: HighlandCoffee on August 29, 2016, 10:05:56 AM

Hi there - the Domain Controller keeps crashing periodically with the error:
“Run Time error 9 -subscript out of range”

If I wait a bit, it seems to recover and I'm able to start it again. What is causing this?

Title: Re: Domain Controller keeps crashing with 'Run Time Error 9'
Post by: The Thirsty Walrus on January 02, 2017, 09:54:43 AM

I am also getting this error now this morning?
Would like some feedback please?

Title: Re: Domain Controller keeps crashing with 'Run Time Error 9'
Post by: Kekkel & Kraai Eersteriver on February 12, 2017, 12:11:26 PM

Hi support team i am also getting this error this morning?
Any one there that can assist???

Title: Re: Domain Controller keeps crashing with 'Run Time Error 9'
Post by: Admin on February 14, 2017, 06:06:59 AM

As you know, you have not upgraded....

We cannot support old versions...

Title: Re: Domain Controller keeps crashing with 'Run Time Error 9'
Post by: leonle on May 11, 2017, 09:02:00 AM

I downloaded the upgrade file as recommended, but it does not run.....Antivirus software reports possible Malware
On version 15.6.1022 still getting “Run Time error 9 -subscript out of range”

Title: Re: Domain Controller keeps crashing with 'Run Time Error 9'
Post by: leonle on May 11, 2017, 09:19:03 AM

Besides the virus warning I also get the following error message when trying to run the upgrade file "Windows cannot access the specified device,path or file name. "

Title: Re: Domain Controller keeps crashing with 'Run Time Error 9'
Post by: leonle on May 11, 2017, 11:16:39 AM

I now removed all Malware infected files, still same problem

Title: Re: Domain Controller keeps crashing with 'Run Time Error 9'
Post by: Admin on May 14, 2017, 09:07:37 AM

An upgrade is not optional - it is the only solution.

You can run the automated conversion quite safely.

If your Anti-virus comes up with an issue - We have tested this on all Antivirus programs (Some of them show malware as 4POS now needs to register new DLL's - this is required for new processes to open cash drawers and / or pole display...)

If your Anti-virus program does not allow the installation or creates a problem, simply disable the Anti-virus for an hour or till you restart, so you can proceed.