4POS Support

4POS => 4POS FAQ's => Topic started by: Domino on November 28, 2016, 11:42:04 AM

Title: Unable to access POS with Admin/New employee.
Post by: Domino on November 28, 2016, 11:42:04 AM

Hello

I have created another employee in the Back Office (via Store Setup and Security, Maintain Employee Details) and supplied a Point of Sale Logon "Access Scan ID".

After loading the POS, I receive the message "Invalid Security Code"?

I have tried pushing the "Build" button in the Back Office when setting up the Access Scan ID. I have also updated the Point of Sale however, these do not seem to be helping?

Any advise would be greatly appreciated.

Thanks

Tim

Title: Re: Unable to access POS with Admin/New employee.
Post by: Admin on November 29, 2016, 06:16:21 AM

A password is only valid if you have given it all the permissions.

1. A access scan id or password (Do not click on build as it builds a barcode.....unless that is what you want)
2. Permissions to access Point of sale.
3. At least 1 sales channel active.

Please watch our training videos

Title: Re: Unable to access POS with Admin/New employee.
Post by: Domino on December 07, 2016, 11:19:01 AM

Dear Admin

Thank you for all of your assistance. I will admit, I am not the greatest computer wizard but do try my best to watch as many training videos as possible and only when I am really stuck, turn to you guys for assistance. However, I would just like to say thank you again, as your online support is what keeps 4POS running!!

Kind Regards

Tim

Title: Re: Unable to access POS with Admin/New employee.
Post by: Admin on December 07, 2016, 04:58:14 PM

Kind words - thanks!