Development Request

[CapitalIT]

It will be good if 4 pos can do the following on Reversals.
Reversal must request invoice number of the original slip.
Only items that was on the original invoice can be reverse.
Only the same quantities as on the invoice or less can be reverse.

This will be a good security feature, witch will be useful to all 4pos users.

[Richard]

Interesting idea, I wonder how practical it would be considering the thousands of transactions that occur in a retail store.

Do Pick n Pay or Spar do that? I have never returned items to them before?

Maybe just the invoice number, sometimes the customer is only returning one item that is faulty / not required.

Personally I think for the type of businesses we deal with as 4POS representatives it will be enough to insist the customer keeps a copy of the slip and the cashier makes a copy for the shop keepers records when a return is warranted.

[gambinga]

The point raised above is very ideal because for systems such as Storeline they use such methods on returns

[Admin]

Ok ok ok......


I suppose this is where the referee comes in....

KAK idea! imagine a busy store, running 1 or even 6 terminals & the cashier at his or her level.... needs to do a reverse with a queue of 20 customers & I am standing at the back with my coke & a chocolate.

Do you REALLY think the 20 customers - including me, is going to interested waiting for Tant Sannie with her box of jelly tots that she wants to exchange for smarties? Now you expect the same cashier to call up the original invoice, before Xmas...., 10,000 transactions later to FIND that invoice & then see if in fact she DID buy the Jelly tots at your store....

One day when are all as Big as P**k & P** then we will have a "Customer Care Counter" for this... Until then - Let's help Tant Sannie!

[gertstoltz]

Ok ok ok

I suppose this is where the assistant referee comes in.
Not such a KAAAAAAAK idea.
I have a electrical store, a person can buy 500 globes from me, but he also buys the same globes from another electrical store. He decides to return it for credit with the slip. Next week he brings another 500 globes back with the same slip (or a copy) which he bought somewhere else. The other store may charge him 10 % handling fee, but i don't.
Now, if I had credit him on the original invoice he can only get credit for 500 and not a 1000 because the quantity on the original invoice will show nil and will not be able to return more than he originally bought.

[CapitalIT]

Ok here is it step by step for those who is a little bit slow:
Tannie Sannie must have and give the original slip to the cashier.
On the original slip you will find the inv nr of the slip - the cashier will type in the invoice number, or better if there is a barcode on the slip the cashier just scan the slip. so you see now we go straight to the transaction and nobody have to wait.
The cashier have not to go and look for the item she just scan the item the customer want to return - if the item is not on the slip the system will indicate that to the cashier. if more quantities is revers than what is on the slip the system will indicate that to the cashier.
Now the store policy of ''retain slip as proof of purchase'' is enforce.
Second the possibility of a cashier return more quantities of the item that is on the original slip is ruled out.